Renewing & Reserving

Renewing or Placing a Hold/Reservation on Library Materials

Elizabeth Cisek,  Reference & Circulation Services

Phone: (845) 477-8377 Ext. 105

E-Mail: ecisek@rcls.org


There are 4 ways in which you can renew or place a hold/reservation on library materials:

 


  1. Come to library front desk in person; please bring your library card.
  2. Call the library during operating hours at (845) 477-8377, Ext. 101. Please be sure to always request the name of the person who is handling your call.
  3. Go to the library web site at www.gwllibrary.org, click the Renew/Reserve Materials’ button on the left of our web site’s opening page, fill out the form and click Submit. Be sure to include your library barcode (on the back of your card), e-mail address and phone # along with what you want renewed or held/reserved. Please send separate requests per library card. You will receive a confirmation to verify your request has been sent (it does not mean your items were renewed) and you will also receive a confirmation e-mail within 3 days confirming what was done on your account. Please be aware that if there is a hold on the material by another patron or you have exceeded maximum renewals or fines, your material cannot be renewed. If you send your e-mail after midnight, it is considered the next day and your material will be charged a late fee. If your renewals are done after the date of your e-mail, we will waive any fines that may have accrued back to the date of your renewal request.
  4. Go to the library web site at www.gwllibrary.org and click the Check Your Account button on the left of the home page under the Home button. Enter your barcode and pin # and click Login. Click either Checked Out if you wish to renew or Holds if you wish to hold/reserve library materials. Please note that when you are logged in, you should see your name in the top right hand corner by the Log Out button. Log out when you are finished. If you renew your material online after midnight, it is considered the next day and your material will be charged a late fee. If you have any questions about setting up your online account, please feel free to visit and ask a Staff member for help.

 


With regards to renewing material or placing holds/reservations, please note that the Greenwood Lake Public Library is part of the Ramapo Catskill Library System (RCLS), which includes over 45 libraries. As a member, we must adhere to the rules of the owning libraries with regards to inter-library loans. Be aware that, if your material is from another library, all libraries renewal policies are not the same. Additionally, if someone has a hold on the material you are attempting to renew or if you have exceeded maximum renewals, it cannot be renewed.  Also, if your borrowing privileges are suspended by our library or another library, you cannot place  a hold/reservation on our library's or any other libraries’ materials.

Thus, it is possible that when you attempt to renew or place a hold on library material, you will be told you cannot. In the case of material that cannot be renewed, you should return the material as soon as possible because fines will accrue against it if it is late; in the case of a hold/reservation, you should come to the library to straighten out the issues on your record so that we will be able to place a hold/reservation for you.

Lastly, Greenwood Lake Public Library’s circulation policy states, “Inter-library loans are governed by the borrowing and renewal policies of the lending library.” This means fine policy as well so if you choose to inter-library loan material and you return that material late, your fines may be more (or possibly less) than what our library charges (not all libraries charge the same fees) and you are respon
sible to pay those fi
nes.